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The Shock Doctors

79 Westmount Dr S , Orillia, Ontario , L3V 6E1  -   Map


We know there are different ways of doing each and every project. As professionals, we will spend the time to assess each job thoroughly and then explain the options to you, the benefits of each option and assist you to make an informed decision about your project. We have been providing electrical repair and service and honouring our warrantees and guarantees to homeowners since 1983. How do we do it? How do we make sure we are still in business when you need us? This is how we do it: We train every day. Our entire team assembles every morning. We scrutinize case scenarios, looking for ways to improve services for our clients, how to provide the best value every time. We train on troubleshooting. Every problem solved has lessons to be learned. We dissect every difficult troubleshooting opportunity as a team, making sure our staff has the solutions to the widest variety of situations that can pose problems for our homeowners. We train on safety: both for the technicians in your home as well as advances in electrical safety. We research new products and innovations so our clients can have the benefit of improved technology. We train on customer service. You need only to think back to the last two or three meals that you ate at a restaurant to remind yourself that customer service training matters. Did the waiter get the order right? Did you get your meal exactly as you expected it: with the eggs done right, and whole wheat toast lightly buttered? Or did the cook put out something that vaguely resembled your request, and the waiter, uncaringly delivered it to you without making sure it was right? Maybe you asked for technical help from a neighbour or co-worker. Did you wonder if the advice you received was really correct and complete? Did they understand all the variables involved? Our technicians listen carefully to your request and assess the site fully so we clearly understand what the goals of your project are and how best to get there.

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